This is a test! Read each statement below and circle the ones that most represent the beliefs you have about yourself:
- No matter how much intelligence you have, you can always change it quite a bit.
- Your intelligence is something very basic about you and you can’t change very much.
- You can always change how intelligent you are.
- You can learn new things but you can’t really change how intelligent you are.
When it comes to customer referrals most people leave little to be desired. By the way, what is the number one reason most people don’t receive a referral from a customer? It is simply because we don’t ASK. What is the second reason we don’t receive a referral? When we do ask for a referral, we do not ask it the RIGHT WAY.
One of the most common business terms today is KPIs (Key Performance Indicators) and rightfully so. Imagine you are playing a pickup basketball game and not keeping score. Then imagine someone shows up with a scoreboard, a scorekeeper, and a couple of referees. How would this change the way you were playing the game? Predictably, because people are competitive by nature, the intensity of the game would instantly increase and each player would play to the best of their ability in an attempt to win! This dynamic of measuring performance has the same effect in business.